FAQs: Solving the Puzzle



Help! I’m missing a puzzle piece!

Very occasionally a puzzle will lose a piece in the manufacturing process. If within 30 days of purchase you find yourself one piece short, first search around... in your pockets, in your children’s pockets; under the table; near the dog’s food bowl… in any crazy it-would-never-be-there place you can think of. If you still can’t find the puzzle piece, contact us with product information including puzzle name, item number, and proof of purchase and we will replace the puzzle.

Where are the puzzles made?

Dashing Dan Puzzles are made completely in the USA. Puzzles and boxes are printed and manufactured in the Midwest. All concept and design work and sales happen at our headquarters in Massachusetts.

Are the puzzles historically accurate?

We carefully research all puzzle topics for historical and factual accuracy. Each puzzle tells a story, which is summarized on the box. Bonus: It’s handy trivia at parties!

Why history?

New England's coastal history and culture offer endless stories to tell. Interesting and curious events and people shaped this part of our country – we are proud to tell their stories.

Is the art original?

Yes. We work with talented illustrators, painters, photographers, and designers to ensure unique and creative images on every puzzle. To get to know our artists, check out our blog page, for occasional artist profiles.

How do I become an Authorized Reseller of Dashing Dan Puzzles?

Come aboard! Fill out the Authorized Reseller contact form. Upon approval, you may place your order by phone or email. We accept credit card payment; all orders ship within 2 business days of order, FOB Origin.

What is the minimum order for an Authorized Reseller?

The minimum order is 1 carton which holds 12 puzzles. You can mix and match puzzle titles to fill each carton. We accept credit card payment; all orders ship within 2 business days of order, FOB Origin.

What is the MAP pricing policy?

When you become an Authorized Reseller, you agree to advertise Dashing Dan Puzzles the the Minimum Advertised Price (MAP) for that product. This helps us help you to support the brand value. Retailers are encouraged to always sell at or above the suggested retail price. Authorized Resellers also agree not to sell the products on Amazon in any capacity including directly or as third party provider.

 

Have other questions? Please contact us and
we'll get you the answer.